Frequently Asked Questions

Everything you need to know about shopping with Hawkins New York.

What are your standard shipping rates?

We offer flat-rate shipping on all domestic orders, with free standard shipping available on orders over $150. Expedited shipping options are available at checkout for an additional fee.

What is your return policy?

We accept returns of unused, unwashed items in their original packaging within 30 days of delivery. Please note that certain items, such as apothecary products and final sale goods, are non-returnable.

How should I care for my Hawkins New York linens?

Most of our linens are machine washable. We recommend washing in cold water with mild detergent and tumble drying on low. Avoid bleach to preserve the natural integrity of the fibers.

Do you offer international shipping?

Currently, we ship to the United States and Canada. For other international inquiries, please contact our customer support team to discuss potential shipping arrangements and custom quotes.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.

Are your products handmade?

Many of our collections are handcrafted by artisans around the world. Because of this, slight variations in color and texture are to be expected, making each piece uniquely yours.